Operating Plan

01

Organization & Administration

The Mortgage Banking Peer Group operates through an LLC owned by the Chair and is administered collaboratively by Rob Henger, Sam Whitehead, and Scott Dean.

Advisory Board

The Group is guided by an Advisory Board comprising the same three individuals: Rob Henger, Sam Whitehead, and Scott Dean.

Chair Responsibilities

The Chair provides overall leadership — moderating meetings, guiding strategic direction, overseeing member engagement, and administering the benchmarking program.

Operational Support

Sam Whitehead and Scott Dean provide operational support, including member communications, meeting logistics, and day-to-day administration.

02

Membership Administration

Membership is by invitation only and is intended for senior mortgage banking executives employed by community banks. Current members may nominate prospective members; admission requires unanimous consent of the existing membership.

Annual Dues

Annual membership dues are $1,200 per institution.

Member Expenses

Members are responsible for all travel, lodging, meals, and other expenses associated with attending Group meetings.

03

Meetings

Cadence & Format

The Group holds two in-person meetings each year, each structured as two half-day working sessions — members travel to the host city in the morning, stay one night, and return home the following afternoon. Additional virtual meetings may be scheduled when timely industry issues warrant discussion.

Attendance & Confidentiality

All members are expected to attend. Because discussions frequently involve confidential business information, meetings will not be streamed or recorded.

Featured Member Presentation

Approximately 30 days before each meeting, the Chair designates a Featured Member, who presents an overview of their mortgage operation and identifies three priority initiatives or challenges for discussion. The membership then shares practical experience, recommendations, and best practices.

Benchmarking Discussion

Approximately 30 to 60 days before each meeting, participating institutions submit their prior-year and year-to-date financial statements along with the Group's benchmarking questionnaire. Reports identify participating institutions only through anonymous designations.

Guest Speakers

The Group may invite industry experts or strategic partners to present. Guest speakers are expected to educate and share expertise, not promote products or services.

04

Benchmarking Program

Approximately 30 to 60 days before each meeting, participating institutions submit their prior-year and year-to-date financial statements along with the Group's benchmarking questionnaire.

The questionnaire collects operating information such as loan volume by product and purpose, staffing by department, delivery channels, outsourcing, investor mix, bank-allocated costs, and other data needed to normalize the submitted financial statements. The Chair uses this information to develop comparable key performance indicators, including revenue and expense per loan, departmental cost, staffing efficiency, and overall financial performance.

05

Technology & Communications

Secure Member Platform

The Group maintains a secure online platform for member communications, benchmarking submissions, meeting materials, and other information supporting Group activities.

Benchmarking Submissions

Financial statements and benchmarking questionnaires are submitted through the Group's secure platform or another secure method approved by the Chair.

Member Directory

The Group maintains a confidential directory of member institutions and designated representatives.

Communications

Meeting notices, agendas, benchmarking requests, and other Group communications are distributed electronically.

06

Operating Plan Administration

The Chair is responsible for maintaining this Operating Plan and ensuring members have access to the current version.

This Operating Plan may be amended as necessary to reflect changes in the administration and operation of the Group. Revised versions will include an updated version number and revision date.